| Course/Product Description | |||
| Title: | Reg E Compliance – Five Best Practices for Handling Disputes |
||
| SKU: | WT-1000787 | ||
| Format: | Webcast/Audio Conference/Interview/Podcast | ||
Description:
|
What will regulators find when they examine your financial institution for Regulation E compliance with error resolution procedures? Do your employees know what is required? Do they know that a customer can write their PIN on a card and this will not be considered "negligent" if the card is lost or stolen? This is a Reg E FACT and not "FICTION!" Our topic for the webinar will focus on several simple steps to handle Reg E customer disputes and inquiries. Understanding the rules will help you satisfy the regulators but can also SAVE YOUR FINANCIAL INSTITUTION MONEY by only paying the claims that you are required to reimburse for unauthorized transactions. We will review the steps required to handle disputes and inquiries and the time frames for resolving a claim for an unauthorized transaction. The only way you can be sure that your front line staff is complying with this high-profile consumer protection regulation is by providing effective training and providing sound procedures. Covered Topics:
Customer (Member) Service Reps, New Account Reps, Teller Supervisors, Deposit Operations staff, Security and Compliance Officers. NOTE: This webinar will NOT address Visa or MasterCard zero liability rules; only the Federal Reg E dispute provisions are included. The PresenterSusan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training and began her career in 1978. Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and "translates" complex regulations into simple concepts by using humor and real life examples. |
||
| Licenses / Designations / Educational Credits: | CEU | ||
| About The Provider: | Your Partner for Ensuring an Engaged, Compliant Workforce Financial institution regulations are constantly changing. That means preparing your team needs continual attention, including the frontlines, compliance team, executive leadership and board of directors. Wouldn’t life be easier if you had one place to go for all your compliance and professional education needs? You’ll find what you need from OnCourse Learning. We bring you:
Live Session: Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for 30 days following the event. This will allow a flexible alternative when last-minute conflicts intrude on scheduled events. Live + OnDemand: Includes two of the options above. Live session and 365 days access to On-Demand weblink plus a link to handouts. Live + OnDemand & CD: Includes all three options above. Live Session, 365 days of OnDemand, and CD-ROM plus handout links. |
||
| Price: | $279.00 | ||
| More Info: | Contact Us For More Information | ||
| Share This: | Share on Facebook Share on Twitter |
||
| Keywords For This Course: | Reg E Compliance | Regulation E Compliance Training Courses | ||
| Currently Scheduled Dates For This Webcast | |||
| There currently are no scheduled dates for this webcast. Please click here to search for another course. | |||
