Description:
|
Would you believe that some managers spend more than 40% of their time dealing with workplace conflicts?
In this program, Judi Clements helps you gain the conflict management skills you need to prevent or resolve conflict before it gets out of control. You’ll learn how to turn destructive conflict into productive discussion by objectively analyzing the causes of conflicts & developing action plans to reverse problems, as well as how to mediate conflict between employees, prevent conflict from turning violent, and return your workplace to a more productive one.
Agenda:- How to assess a variety of conflict situations and their root causes
- How to prevent personality conflicts from developing into disciplinary issues
- How to distinguish between constructive conflict and destructive conflict
- How to prevent conflict from escalating and becoming destructive or confrontational
- How to coach employees in the art of peer-to-peer conflict management
- How to conduct win-win third party mediation with employees
- HR’s and managements’ roles and responsibilities in preventing & managing workplace conflict
About Your Speaker:Judi Clements, President of Judi Clements Training &Development, is a veteran training professional who offers training, coaching and keynotes in the areas of management, communication, wellness, and customer service. Judi has worked with many organizations on both a short-term and long-term basis to improve employee performance and develop managers. She has assisted in-house trainers with developing corporate universities, management development programs, and compliance training. Judi also is a NYS certified teacher, trained mediator, and qualified Myers Briggs Personality Type facilitator. PHR / SPHR Credits! This program has been approved for 1.5 re-certification credit hours through the HR Certification Institute. For more information about certification or re-certification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for re-certification credit.
Cannot Attend The Live Presentation?
This presentation is also available in a recorded format, in On-Demand version, as shown in the pricing options below. |
| About Webcasts / Audio Conferences / Podcasts: | Webcasts, audio conferences, and podcasts are presentations that you
attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions. The live
versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without
any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back
at work immediately after the session ends! And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous
times and to share it with others in your office. Handout materials and the phone number for live presentations are made available to you prior to the event via email from the
presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions. |
